Emergency Roadside Service

Help is only a telephone call away. Anytime your drivers need it.

Program Overview:

The National Account Program keeps you in control of your driver's spending and repair authorizations. The program is designed to provide total preventive and corrective maintenance to your vehicles while controlling costs.

Through a nationwide network of service facilities and vendors, drivers can expect prompt and accurate service with any of the following needs:

-Towing

-Jump starts and battery assistance

-Flat tire repair and replacement

-Mechanical breakdown assistance

-Gas, oil, fluid or water delivery

-Lockout service

-Emergency cash assistance

-Temporary vehicle replacement

Procedures:

Driver safety is our number one priority. Representatives work to fulfill your driver's needs as soon as they call the live Customer Contact Center. Working with our network of national account service providers, the ERS specialist contacts a service/tow vendor closest to the driver's location.

If your company is also enrolled in the Rental Program, arrangements can be made for a rental vehicle through our nationwide network of rental locations. This process provides convenience to your drivers who need to get back on the road.

Associated Programs:

Accident Reporting - Accident reporting specialists are available 24 hours a day, every day, year round - ready to record all the details to ensure fast and accurate handling of the claim.

Collision Repair - Through Network, you have access to the most experienced ASE and I-CAR certified technicians who ensure that your vehicles are repaired quickly, cost-effectively and properly.

Rental Program - A single phone call is all it takes for your driver to get a rental vehicle for any reason at specially negotiated rates. Network tracks the time a driver is in a rental vehicle, ensuring minimal downtime and saving your company unnecessary expenses.

Maintenance and Repair Management - This program provides scheduled maintenance programs for your vehicles and service tools, like preventive maintenance schedules, that outline which services need to be performed at certain mileage intervals. For unscheduled maintenance, such as tires and repairs, ASE certified technicians help you find the most convenient and trustworthy repair facilities. They work hard to ensure the right services are performed at the right price. Costs are controlled through consistent pricing and invoice auditing, not to mention reduced driver downtime.

National Account Program - The National Account Card allows you to choose the level of spending and authorization for your drivers. The program is designed to provide total preventative and corrective maintenance while controlling costs.

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